Personal Data Processing

The data controller responsible for your personal data is Paron Lotion, located at 12 Byron St., Yerevan, Armenia.

For data-related inquiries, contact info@lotion.am or call +374 (43) 630-331.

We process personal data on the following legal bases:

• Contract performance: to process and deliver your orders.
• Legitimate interests: to improve our services, prevent fraud, and ensure website security.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.
• Consent: for marketing communications and non-essential cookies, where applicable.

We process the following categories of personal data:

• Identity and contact data (name, address, phone, email).
• Transaction data (order details, payment references, invoices).
• Technical and usage data (IP address, browser, cookies, pages visited).
• Communication data (support messages, feedback, and correspondence).

We retain personal data only for as long as necessary to fulfill the purposes described in this policy.

Order and transaction records are kept for the period required by applicable tax and commercial law. Marketing data is retained until you unsubscribe or withdraw consent.

We share personal data with trusted third parties only when necessary:

• Payment processors to process transactions securely.
• Delivery and logistics partners to ship your orders.
• IT and hosting providers to operate our website.

All processors are bound by contractual obligations to protect your data and use it only for specified purposes.

You have the right to request access to your personal data, correction of inaccurate data, deletion where applicable, restriction of processing, and data portability where technically feasible.

To submit a request, email info@lotion.am. We will respond within a reasonable timeframe as required by applicable law.